Got Questions? We’ve Got Answers.

Find quick, clear answers to the most common tenant and owner questions, all in one place.

General Property Management Questions

We handle everything from marketing and leasing to rent collection, maintenance, and financial reporting — so you can enjoy stress-free ownership.

We help you make more money, protect your investment, and save time with proven systems and local expertise.

We currently serve Fayetteville, Hope Mills, and nearby North Carolina communities.

Owner Onboarding Questions

Simple! Contact us for a free consultation, and we’ll handle the onboarding, setup, and Rentvine connection for you.

Most owners are fully onboarded within 3–5 business days after signing the management agreement.

 

We’ll need your property details, lease agreements (if any), keys, and proof of ownership to get started.

Financial & Legal Questions

Owner disbursements are processed monthly — typically within 3–5 business days after rent is collected.

All security deposits are held in a licensed North Carolina trust account in compliance with state regulations.

Yes, detailed monthly statements and year-end 1099 tax reports are available in your owner portal 24/7.

Tenant Placement & Screening Questions

Each applicant goes through a 14-point screening process, including credit, background, employment, and rental history checks.

On average, our properties are rented within 21–30 days, depending on market conditions.

 

Yes — we’ll present qualified applicants to you, and you make the final decision before lease signing.

Maintenance & Repair Questions

Tenants submit requests through our 24/7 portal. We dispatch licensed, insured vendors and keep you updated throughout the process.

 

Absolutely. You can set a pre-approved limit for minor repairs, and we’ll consult you before any major work.

We have a 24/7 emergency response system to protect your property and tenants at all times.

Communication & Reporting Questions

We communicate proactively with monthly updates, plus immediate contact for anything urgent or requiring approval.

 

You’ll have full access to your owner portal with financial reports, work orders, and tenant info updated in real time.

 

Every update, invoice, and inspection report is logged in your portal — no hidden surprises.

Leasing & Vacancy Questions

We use professional photos, video tours, and syndicate listings to 200+ sites including Zillow, Trulia, and Apartments.com.

 

Our team prepares and executes digital leases that comply with North Carolina law. You’ll receive a copy automatically.

 

We review renewal options with you and the tenant well before expiration to minimize vacancy time.

Owner-Specific Policies

Yes — as long as they are licensed, insured, and can meet our service standards.

 

Yes, landlord insurance is required to protect your property from potential damage or liability.

 

Fees vary depending on property type and services, but everything is transparent with no hidden charges.

End of Management Questions

Yes — if you ever decide to leave, we just ask for a 30-day written notice. No exit fees, no pressure.

 

We’ll coordinate the handoff or assist with sale preparation to make the process seamless for you and the buyer.

 

All documents, statements, and tenant info remain available for download in your portal for up to 90 days.

Highlighted Guarantees

Yes — we cover your legal fees if eviction becomes necessary under our Eviction Protection Plan.

 

We promise to respond to all owner and tenant inquiries within 24 business hours — every time.

 

Our focus on transparency, technology, and trust means you’ll always know exactly how your investment is performing.

Ready to Experience Stress-Free Property Management?

Let CasaKey handle the details while you enjoy peace of mind and steady returns.

Contact Details

Nqobile Ngema

Durban and Johannesburg Real Estate Expert